If you are running a WordPress blog or some other kind of services website, Live chat plugins for WordPress come in handy to build trust relations between you and your customers. 9 out of 10 users prefer to live chat support over traditional contact forms. You should also adopt this way to increase your sales and conversions. You can convert your website from traditional support to live chat support by using chat plugins for WordPress.
If you are selling something or you are offering some services on your website, most probably people will ask some pre-sales questions. The competition is so high so if you fail to answer the question within the minimum time you will have a chance of a sale. Otherwise, the customer will leave your website and will land on other’s websites where live support is enabled.
Reports say that a website with having live chat option available generates more sales than other websites. You must have noticed that in the case of hosting companies, they stay active on their live support to help customers, and it helps them to generate more sales.
Table of Contents
- List of Top 5 Live Chat Plugins for WordPress
- Zendesk Chat
- LiveChat – WP live chat plugin for WordPress
- Tidio Live Chat
- Pure Chat
- Author’s Choice
Here we are going to share the Top 5 Live Chat Plugins for WordPress 2020 For Better Support.
List of Top 5 Live Chat Plugins for WordPress
There are many live chat plugins available some of them are premium while most of them are free of cost.
1. Zendesk Chat
Zendesk is a free and simple live chat solution. It enables you to add a widget on your website where users can enter their name and email to start chatting.
Zendesk has a user-friendly dashboard where you can manage all your customers, You can check their personal details such as IP address, browser information, and the activities on your website. However, if you don’t want to stick with your Pc you can install the IOS or Android applications to satisfy your potential customers.
There is a feature of Proactive chat where you can interact with your website visitors and can convert your visitors into customers. Furthermore, it enables us to integrate with some popular email marketing software and CRMs, such as MailChimp Aweber, Hubspot, and Salesforce.
2. LiveChat – WP live chat plugin for WordPress
LiveChat is a handy and useful application to enable your website for live support. It comes up with plenty of features that add more spice to support.
It is an advanced and fully customizable plugin, you can change its appearance according to your website’s color scheme. It also allows for changing the position of the chat widget.
It has an advanced dashboard where you can add different support agents to facilitate your customers. The proactive feature let you engage with visitors, you can tell them about your services while they are browsing your website,
You can integrate it with all popular email marketing services and CRMs. It can be turned into a support ticket system if all the support agents are unavailable.
There are two versions you can find the free version at WordPress’s official repository, The premium version starts from $16 per month.
3. Tidio Live Chat
Tidio Live Chat takes the live support experience next level by mixing the chatbots with human support. You can make the process automated by enabling the chatbots, it will save your time and cost of support.
It is easy to install the plugin and gives the maximum power to customize chat windows. The dashboard design is really simple and easy to use. You can integrate it with MailChimp Salesforce and Zendesk.
The proactive chat option is available, you can track the activities of your visitors on your website can interact according to those stats. Tidio Live Chat provides the IOs and Androde Apps you can give support anytime and from anywhere. Furthermore, the translation is ready for 183 languages.
Tawk.to is one of the oldest popular and completely free WordPress live chat plugin. It has 200k plus active installation. According to Tawk.tk it is totally free and will be free forever with maximum features.
It is very simple and easy to install the plugin, all you need to do is install and activate it after the installation registers on Tawk.to to get your Apis. Paste those Apis in the plugin’s setting. You are ready to chat.
You can customize the chatbox and can change the positions. Furthermore, in the dashboard, you can create different departments such as Sales, Support.
It gives options to install IOS and android applications.
5. Pure Chat
Pure Chat is simply a free and easy to setup plugin. It comes up with beautiful chat window styles you can customize them totally. There are different colors and styles available to apply to chat windows.
It’s not only a stylish but also a feature-rich plugin. You can chat with different users at the same time, and users can send messages even if you are offline.
Pure Chat has two versions free and premium, You can buy the premium version to unlock more features. The pricing for the premium version starts from $39/month.
Zendesk is one of my favorite chat plugins for WordPress, There are different reasons to love. However, if you want a free and easy to setup solution I would recommend going with Tawk.to. Tawk.to is a super user-friendly live chat plugin and totally free.
Frequently Asked Questions
Is chatbot or live chat better?
Chatbots are effective for uplifting the support experience as they offer instant answers and automate responses to support queries.
Is there a free live chat plugin for WordPress?
Tawk.to is a free option for adding chat functionality to your WordPress site. It is a feature-packed plugin that offers real-time tracking, conversation logging, localization in over 45 languages, and more.
How do I add a live chat feature to my website?
You can easily and quickly add a live chat feature to your WordPress site. All you need to do is to choose the right software and integrate it with your site.